An iOS app that cut the time Floor Managers spend auditing and maintaining offices.

Apple and Deloitte Digital combine design and delivery to create user-centred products — getting to know users, prototyping, testing and iterating. We tackled this problem through a co-hosted Design Lab, using rapid prototyping to outline a solution, followed by sprints to build and iterate. I led the design across both.

During the kick-off workshop we mapped a day in the life of a Floor Manager and uncovered several themes: complicated, ever-changing audits that demotivated FMs; little visibility into where audit data actually went; a disconnect with service providers that left jobs invisible after submission; and requests scattered across different tools, forcing FMs to leave an audit just to log a job. Once we converged on a direction, I began whiteboard sketching with the team, then rapidly prototyped medium-fidelity designs in Sketch and InVision, testing and iterating with users in just a few days per round.

Our solution settled on three areas: reporting and tracking jobs, auditing workspaces, and counting utilisation — with maps as a key part of the app, since FMs told us they already used floorplans to orient themselves for exactly these tasks.

Following the Design Lab, we built the product. I ran ongoing research sessions with Floor Managers and travelled across the UK to test with people from different regions, keeping the designs flexible enough for offices with different needs. During the build I oversaw two junior designers, reviewing their work against Apple's Human Interface Guidelines and accessibility requirements, and produced and reviewed the copy alongside the interaction and visual design.

I worked closely with our Product Owner to shape the roadmap against our research and personas, and toward the end of the build assisted with user acceptance testing — helping roll the product out to hundreds of Floor Managers across the UK and Europe.